Return policy

What is our returns commitment and eligibility timeframe?

At Modus Real Estate LLC, we stand firmly behind the quality of every garment and prioritise customer satisfaction. Returns are accepted within 30 days of the purchase date for in-store purchases, or the delivery date for online orders, provided items meet the return conditions outlined below. All communication relating to returns and refunds will be conducted exclusively via email.

What conditions must returned items satisfy?

Unwashed

Unworn

Original tags remain fully attached

Proof of purchase must be included with your returned parcel

Who is responsible for return shipping fees?

Responsibility for return shipping costs depends on the reason for the return:

Consumer-initiated return (e.g. size issue, colour mismatch, change of mind): If the return is due to personal preference, the buyer is responsible for the return shipping fee. The exact cost will depend on the courier you select. Where applicable, we will clearly state “Return shipping is the responsibility of the buyer” on the relevant product page.

Damaged or incorrect goods: If clothing arrives damaged or you receive the wrong items due to our error, Modus Real Estate LLC takes full responsibility and you will not need to cover return shipping costs.

No prior disclosure of return shipping cost: If we did not clearly state before purchase that the buyer is responsible for return shipping fees, Modus Real Estate LLC will cover the return shipping charge.

Express shipping surcharges: If you voluntarily selected a premium expedited shipping method at the time of your original order, the additional cost of this express delivery is non-refundable.

What should I do if my items arrive damaged?

If your items arrive damaged, Modus Real Estate LLC accepts full responsibility. Upon request we will arrange a free repair, replacement or full refund. We will also cover all return shipping costs for faulty items.

How does the standard refund process work?

When you request a refund, Modus Real Estate LLC will send full process details to you by email immediately.

Initiate a return: To start your return, log into “My Account” or “Order Status” on our website (www.hairbymomorad.com) or contact our Customer Service Center via email.

Return label and instructions: Modus Real Estate LLC will provide a detailed return label and clear packing instructions by email. Contact us at group@easyaisle.autos.

Packing and shipping: Follow the packing instructions included with your return label. Track your return parcel by clicking “Track your return” in the return confirmation email, or by entering the tracking number printed on your return label on the courier’s official site.

Return processing: Please allow 1–2 business days for us to process your return once it arrives at our warehouse. Please allow extra time during busy holiday periods.

Refund timeframe: Please allow 5–7 business days for the refund to appear in your account, depending on your bank or payment provider.

Refund notification: You will be notified by email once the return process is complete and your refund has been issued.

Can deductions be made from my refund amount?

Modus Real Estate LLC reserves the right to deduct a percentage from your refund amount if returned clothing sustains damage during the return shipping process, to cover the resulting loss in product value.

Damage during return shipping: If garments are damaged in transit back to us, we may apply a fee of 30–70% depending on the severity of the damage. We will provide photographic evidence of the damage and a clear explanation of the deduction by email before processing your refund.

Can I cancel my order after submission?

Cancellation window: Within 60 minutes of placing your order.

How to cancel: Contact Modus Real Estate LLC’s Customer Service Center via email and provide details of the order you wish to cancel.

If already shipped: If your order has already been dispatched or is in transit, cancellation is not possible. You will need to initiate a return once you receive your order.

What if my order cannot be cancelled?

If cancellation is not available, you can start a return once your order arrives. Online purchases may be returned within 30 days of the delivery date, and in-store purchases within 30 days of the purchase date.

How do product exchanges work?

You may return your order within 30 days of the purchase date using a Modus Real Estate LLC complimentary return label (where applicable, based on the shipping cost policy above), and place a new order for the item you wish to exchange it for.

What about returns sent without prior authorisation?

Please note that returns submitted without prior authorisation will not be processed.

Who can I contact for returns and refunds enquiries?

Modus Real Estate LLC

Email: group@easyaisle.autos